Posted on

Energy Client Signs Managed Services Contract with Akili for SAP Application Management Support

Akili’s methodology provided Client with a clear path to system stabilization while also establishing transparency.

Client Profile

Location: Houston, TX
Industry: Energy
Products and Services: Oil & Gas Field Services
Solution: SAP Basis and Solution Manager
Consulting Partner: Akili

Situation and Challenges

  • Client went live in Mid 2015 and quickly had  concerns about the SAP Landscape stability.
  • The SAP Landscape (Dev, QA, Prod) were at different support package levels which caused significant  issues with testing of new functionality.
  • Client did not have any visibility into the health of their system and identified that there was a lack of standard monitoring being completed.
  • Client was concerned with the growth in the environment and the utilization of system and disk resources.

Project Objective

  • To provide 24×7 application management support for SAP Work Manager, SAP ERP, OpenText, Vertex, SAP BW, SAP BPC, and SAP Solution Manager.

Implementation Highlights

  • Akili completed the transition from the previous SI’s support model to Akili’s support model within 5 days.
  • The system assessment was completed within 60 days and provided a long term support roadmap to stabilize the systems.
  • Within 90 days, Akili setup a new Sandbox, completed critical upgrades of SAP ERP and Work Manager, and archived several legacy systems.
  • Akili leveraged their standard SAP Run guides to quick start the proper system documentation for the Client’s audit and controls requirements.

Why Akili

  • Akili demonstrated the ability to quickly transition support ownership and complete a detailed assessment of Client concerns.
  • Akili’s methodology provided the Client with a clear path to system stabilization while also providing transparency.
Posted on

Akili has Flexible Remote Onshore Support Services to help you

Akili has Flexible Remote Onshore Support Services to help you

Bundled into flexible plans to meet your practical needs, leverage Akili’s deep BPC expertise to help keep your Finance team running smoothly.

Functional Support Areas:

  • Finance & Accounting
  • Budgeting & Planning
  • Legal & Management Consolidations
  • Other Finance & Operational models (e.g. CapEx, Payroll, Sales, Detailed Revenue & Expenses, etc.)
  • Business Intelligence & Reporting

Technical Support Areas:

  • Data Integration
  • Business Warehouse (BW)
  • Certified Infrastructure & Platform support
  • HANA and/or any other databases for both NW & MS versions

Akili’s End-to-End ERP Support Services include:

  • Sales & Distribution
  • Purchasing
  • Production
  • Finance & Accounting
  • Budgeting & Planning
  • Business Intelligence
  • PRA for Oil & Gas

How can we help?  Set up a one-on-one assessment of your needs TODAY!

Contact us


partners for support services blog

Posted on

Need flexible, cost effective functional or technical support services help?

Why Akili’s SAP Support Services?

Akili has flexible, cost effective, near shore remote Support Services to help you!

Functional Support Areas:

  • Sales & Distribution
  • Purchasing
  • Production
  • Finance & Accounting
  • Budgeting & Planning
  • Business Intelligence
  • PRA for Oil & Gas

Technical Support Areas:

  • Data Integration
  • HANA Data Warehouse & Business Warehouse
  • ABAP & PI
  • HANA Cloud Platform
  • Basis with HANA &/or any Database
  • BI Optimization

Contact usA few questions to consider:

  • Do you have the necessary skills to ensure proper response to your business requirements?
  • Do you have the necessary staff to cover projects, support, vacations, or employee turnover?
  • Do you have the expertise in all of the functional areas to gain the most value from your SAP environment?
  • Are you preparing your business and support teams for S/4HANA, HANA Cloud Platform, and other Cloud based systems?

partners for support services blog