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Energy Client Signs Managed Services Contract with Akili for SAP Application Management Support

Akili’s methodology provided Client with a clear path to system stabilization while also establishing transparency.

Client Profile

Location: Houston, TX
Industry: Energy
Products and Services: Oil & Gas Field Services
Solution: SAP Basis and Solution Manager
Consulting Partner: Akili

Situation and Challenges

  • Client went live in Mid 2015 and quickly had  concerns about the SAP Landscape stability.
  • The SAP Landscape (Dev, QA, Prod) were at different support package levels which caused significant  issues with testing of new functionality.
  • Client did not have any visibility into the health of their system and identified that there was a lack of standard monitoring being completed.
  • Client was concerned with the growth in the environment and the utilization of system and disk resources.

Project Objective

  • To provide 24×7 application management support for SAP Work Manager, SAP ERP, OpenText, Vertex, SAP BW, SAP BPC, and SAP Solution Manager.

Implementation Highlights

  • Akili completed the transition from the previous SI’s support model to Akili’s support model within 5 days.
  • The system assessment was completed within 60 days and provided a long term support roadmap to stabilize the systems.
  • Within 90 days, Akili setup a new Sandbox, completed critical upgrades of SAP ERP and Work Manager, and archived several legacy systems.
  • Akili leveraged their standard SAP Run guides to quick start the proper system documentation for the Client’s audit and controls requirements.

Why Akili

  • Akili demonstrated the ability to quickly transition support ownership and complete a detailed assessment of Client concerns.
  • Akili’s methodology provided the Client with a clear path to system stabilization while also providing transparency.
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